Effected Date: 01/09/2026

At Manadh Jewels, we want you to be happy with your purchase. If you receive an eligible product and need to return it, please review the conditions below before submitting your request.

Return Request Period:

  • A return request must be submitted within 72 hours of delivery.
  • Requests submitted after the specified return period may not be accepted.
  • For a smooth verification process, customers are strongly advised to record a continuous unboxing video while opening their jewellery package.

Products Eligible for Return:

A return may be considered where the product:

  • Arrives damaged
  • Has a manufacturing defect
  • Is materially different from the product ordered
  • Contains an incorrect item
  • Meets any other return condition specifically stated on the product page 

The returned product must be unused and in its original condition the product tag. The product tag must be intact.

Products That Cannot Be Returned:

Returns may not be accepted for products that:

  • Have been worn or used
  • Show signs of alteration or damage caused after delivery
  • Are missing original packaging, tags, certificates, or accessories, where applicable
  • Are returned without the required verification evidence
  • Are returned after the applicable return period 

Certain jewellery categories may have additional return restrictions. Such conditions will be mentioned on the relevant product page.

How to Request a Return:

To initiate a return, contact our customer support team at support@manadhjewels.com

with:

  • Order number
  • Product details
  • Reason for return
  • Photographs of the product
  • Unboxing video
  • Our team will review the request and confirm whether the product qualifies for return.

Return Pickup:

  • Where return pickup is available, we may arrange collection through our logistics partner.
  • The availability of pickup depends on the customer’s PIN code and courier serviceability.
  • If pickup is unavailable, the customer may be instructed to send the product to our designated return address.

Condition of Returned Products:

  • Products must reach us with their original packaging and any accompanying items supplied with the order.
  • Manadh Jewels reserves the right to reject a return if inspection establishes that the product has been used, altered, damaged after delivery, or does not meet the applicable return conditions.

Replacement:

  • If a product is received damaged, defective, or incorrect, Manadh Jewels may offer a replacement subject to product availability and successful verification.
  • If the same product is unavailable, refund may be offered depending on the order and payment method.

Exchange:

  • Exchange requests are accepted exclusively for defective or damaged items. (Conditions Apply*)

Return Shipping:

  • Return shipping arrangements and charges depend on the reason for the return and the applicable return terms.
  • Where the return is due to an incorrect, damaged, or defective product supplied by Manadh Jewels, we may provide return assistance subject to verification.
  • For returns arising from customer preference, incorrect selection, or other non-defect reasons, return shipping charges may apply.

  • For any order returned to origin (RTO) due to an incorrect address, failed delivery attempts, or customer refusal at the time of delivery, a flat fee of ₹200 will be charged. This amount will be deducted from your total refund value once the returned shipment is received and inspected at our warehouse

Important Notice:

  • Please keep the original packaging and all accessories until you are completely satisfied with your purchase.
  • The final approval of a return is subject to product inspection and compliance with this Return Policy.

For Return Assistance:

Email: support@manadhjewels.com
WhatsApp: (+91-952-088-9399)
Website: manadhjewels.com